Rocha, Leonardo Santiago Sidon da, Universidade Estadual de Londrina, Brasil
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15th CONTECSI - International Conference on Information Systems and Technology Management ISSN 2448-1041 - Paper
IMPLEMENTATION OF IT SERVICE TRANSITION BASED ON FRAMEWORK ITIL v3 - AN EXPLORATORY RESEARCH
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16th CONTECSI - International Conference on Information Systems and Technology Management - 12 - ISM - Information Systems Management/ Gestão de Sistemas de Informação
GAIA CAPACITY AND MATURITY MODEL FOR IT SERVICES TRANSITION - A SURVEY FOR PROTOTYPE VALIDATION
Resumo PDF
Este trabalho está licenciado sob uma Licença Creative Commons Attribution 3.0 .
