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The web accessibility is related to the removal of the barriers that people perceive, understand and enjoy all the support offered by computer web systems. Among these people are the functionally illiterate, they are people who lack the skills in the field of reading, writing, and science calculations. Conduct evaluations of accessibility for audience participation is critical to ascertain how the use of the system. This study aimed to investigate the behavior of functionally illiterate users, identifying important features that assessors should consider in assessing accessibility to the public. Thus, we conducted three studies: an ethnographic study, a case study and a validation of the protocols identified in previous studies. This research resulted in a list of protocols to assist in the evaluation of accessibility with the participation of functional illiterates.

Web Accessibility; Usability; Evaluation Methods; Functional Illiteracy and Social Inclusion