Tamanho da fonte: 

This research evaluates which is the role of the organizational competences that are linked to the ERP II systems management universe in the process of sustaining the use value of these applications in the Brazilian macro-economic scenario, in their post implementation perspective. For such, it uses the theoretical referential focused on the study of organizational competences literature as well as literature directed to the ERP´s systems, focusing on the ERP II perspective of the main actor of the of applications suite related to Information Technology. The methodology used in the study predicted the development of the method of multiple case study,, making possible the most robust identification of the organizational competences and of their respective adherences to the research problem. The empiric evidences suggest that in fact exists a group of organizational competences, specialized management of the IT area involving the ERP's applications, innovation and ERP II technology. It was noted in addition that the IT firms areas are mainly responsible for the ERP management in their post implementation period

Information Systems; ERP; ERP II; SOA; Organizational Change