Barros, Vanessa Tavares de Oliveira, UEL - Universidade Estadual de Londrina, Brasil
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20th CONTECSI - INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT VIRTUAL - PSE - Full Paper – Artigo Completo - Parallel Session
A PERFORMANCE AND CAPACITY MANAGEMENT MODEL BASED ON ITIL V4 AS A TOOL FOR IMPROVING INFORMATION AND COMMUNICATION TECHNOLOGY MANAGEMENT IN MUNICIPAL GOVERNMENTS
Resumo PDF -
20th CONTECSI - INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT VIRTUAL - PSE - Full Paper – Artigo Completo - Parallel Session
A MODEL FOR IMPLEMENTING THE ITIL 4 EVENT MANAGEMENT AND MONITORING PRACTICE IN A PUBLIC ORGANIZATION
Resumo PDF
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