Última alteração: 2022-12-03
Resumo
This paper describes from a knowledge management perspective whether the implementation of SaaS (Software-as-a-Service) in small and medium enterprises can contribute to increasing organizational performance. A literature review of the concepts associated with knowledge management practices and cloud computing is conducted as part of the methodology, as well as an analysis of the synergy between them. As part of the findings, the adoption of knowledge management practices can positively moderate the adoption of the new software (SaaS) for organizational performance in a sustainable scope in SMEs.
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